Start a Career with Gales Service Center

Start a Career with Gales Service Center
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Service Advisor

Service Writer – Join a Fast-Moving, High-Performing Auto Repair Team
Location: Saginaw, MI

We’re looking for a driven and detail-oriented Service Writer to join our growing team in Saginaw. This is a key role in the shop — part customer service pro, part parts coordinator, and fully committed to keeping the front of house running smooth and efficient.

You’ll work alongside a team that’s focused on doing things right. We’re building a culture of trust, performance, and accountability. If you’ve got strong communication skills, auto repair shop experience, and a drive to win — we want to talk to you.

What You’ll Be Responsible For

Parts Coordination
Order and receive parts quickly and accurately
Work with vendors to ensure timely delivery and pricing accuracy
Stay on top of returns, cores, and warranty parts
Our inventory is simple and manageable, but speed and accuracy still matter

Service Writing
Greet customers with professionalism and energy
Write repair orders clearly and correctly
Sell recommended services by educating and building trust, not pressure
Keep customers updated throughout the repair process
Call and confirm upcoming appointments
Make follow-up calls on declined or future work
Ensure the loaner car process is followed correctly

Workflow and Team Communication
Support the manager and technicians by keeping workflow smooth
Help coordinate dispatching and repair order updates
Be the go-to for status updates, customer communication, and support

What You Bring to the Table

At least 1 year of experience in a service advisor or parts-related role
Strong organizational skills and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Clear communicator with solid phone and people skills
Comfortable with shop software and basic computer use
Valid driver’s license
Team-first mentality and a willingness to jump in wherever needed

Compensation and Benefits

Pay range from $50,000 to $100,000 based on experience and performance
Additional earning potential based on the sales volume you produce
Full time schedule Monday through Friday 8-5 M-F
Paid time off
Retirement plan
Employee discounts
Opportunities to grow within the company

Insurance benefits

This is the perfect opportunity for someone who’s dependable, sharp, and ready to be part of something bigger. If you take pride in your work and want to be a key part of a shop that’s on the rise, we want to hear from you.

Apply today and let’s talk. Call or Text Andy 989-233-0843

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